Philip Thow retired in 2005 after over 40 years in the hospitality, travel & tourism industries. He now lives with his wife Tina in Noosa Heads, QLD where he dedicates much of his time as a volunteer and regional advisory board member for the House With No Steps (HWNS). The HWNS is a registered charity that provides support, training and opportunities for people of post school age with disabilities and derives most of its income from the running of successful businesses. Philip hopes by launching this book he can allocate a portion of the profits to the HWNS. During his career, Philip held a variety of senior management positions in Qantas Airways Ltd, Sydney/London, LSG Sky Chefs, Hong Kong, and Burswood International Resort Casino, Perth WA. All of the positions were customer service focussed and entailed the management of a large work force. He was recognised on many occasions for his management skills, his attention to detail and his innovative approach to customer service.